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FAQ

Bespoke Designs & Lead Time

Can I customize my own signage?⟩ Yes, we love all things customized and would love to help create a keepsake that you love.
⟩ You can choose to provide us with your own designs, or have us customise a design for you.
What is the lead time?
⟩ Standard lead time - 2 to 3 weeks upon artwork approval.
⟩ Express lead time - 5 to 7 business days upon artwork approval with a topup fee of $20.
⟩ Do contact us here for orders required urgently within 5 days.

Revisions & Amendments

How many revisions do I get? ⟩ We provide up to 3 free revisions. Any additional revision is charged at $5 per revision.
Can I make amendments to my order? ⟩ Yes, you can. Please reach out to us as soon as possible. Kindly view here for more information.

Shipping/Collection & Defects

Where do you ship to?
⟩ We ship worldwide. Please reach out to us here if you are shipping outside of Singapore, our team will provide you with the best rates with reliable courier.
Can I do self-collection?
⟩ Yes, you can. Kindly view here for more information.
Can I reschedule my delivery/self-collection?
⟩ Do reach out to us here as soon as possible so we can arrange it. In the event that your order has been handed over to our courier, we will not be able to reschedule your delivery.
What happens if I received a defective/wrong item?
⟩ We're so sorry to hear that. Please reach out to us as soon as possible with your order number and images of the defective/wrong item. Kindly view here for more information.